Please find details of our emergency contractors below. Contractors will only attend outside of office
hours in cases of genuine emergencies. If your issue is not an emergency, then please report your
issue to our office via;
maintenance@kingstonscardiff.co.uk
maintenance request
And we’ll arrange for a contractor to attend as soon as
possible.
Please be aware that you will be required to pay the contractors up front, and as long as the
contractor can confirm that you did not cause the problem, we may arrange reimbursement. This is
necessary as contractors will not be able to confirm you live in a managed property when they
attend.
Please know that if you do call for a non-emergency you will be liable for an unnecessary call
out charge.
If you're unable to arrange attendance with one of the contractors listed below (i.e. they do not
respond or they are unable to attend), then providing it is one of the genuine emergencies listed,
you may source your own contractor. However, we will need to see evidence that you have
contacted all the below numbers in the first instance by phone or text and allowed for a reasonable
response time for the specific emergency issue.
Please ensure you receive a detailed invoice or receipt and provide to it to us as quickly as possible so that we may arrange reimbursement.
If you do not wish to use one of the contracts listed below and you arrange attendance with a
contractor not in association with Kingstons, then the charge for the attendance will fully be your
responsibility and we will not make any arrangements for reimbursement, regardless if the
contractor your arranged to attend believes you are not liable for or caused the problem