Having worked in the industry for over 15 years Kingstons is continuously trying to improve its service and maintain good value for our clients. Our dedicated in house maintenance procedure assists tenants with all types of problems and ensures the highest customer care is carried out at all times.

How to Report a Maintenance Issue?

Act swiftly. As soon as you notice any problems maintenance related, notify Kingstons immediately. Never wait for a small problem to grow into a large nuisance before taking action. Contact Kingstons maintenance department either by Telephone 02920409999 (option 2) or email Maintenance@kingstonscardiff.co.uk.

Your problem will be logged and the maintenance team will endeavour to send a relevant contractor to resolve the issues within 48 hours.

Be reasonable. You should be reasonable about what is requested and take consideration in to how long it will take to rectify. As a rule of thumb, 28 days should be allowed for non-urgent repairs. Urgent repairs such as plumbing or sanitation should, however, be completed within one or two days.


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